Last Updated: 01-November-2024

Terms & Conditions

Dear client, your comfort is of paramount importance to us, and we strive to ensure that your visit to our clinic is as enjoyable as possible. To achieve this, we kindly ask you to acquaint yourself with the following guidelines:

Reservations:

    • Kindly ensure to make reservations for treatments before your arrival.

    • We advise arriving at our clinic at least 5 minutes before your scheduled treatment for a seamless experience.

 Personal Belongings:

    • We kindly ask that you come to the salon without jewellery or valuables.

    • Please note that Estetica Beauty Clinic cannot be held responsible for any loss or damage to personal belongings left unattended.

Late Arrival:

    • If you anticipate a significant delay, please be aware that treatment time may be adjusted accordingly to accommodate subsequent appointments.

Health Information:

    • Before your treatment, kindly disclose any medical conditions, allergies, medications, pregnancy, postpartum status, prosthetics, valves, pacemakers, or cardiac issues.

    • Clients who fail to disclose pertinent health information do so at their discretion when availing themselves of Estetica Beauty Clinic services.

    • For optimal results and safety, please adhere to the instructions provided by our team both pre- and post-treatment.

    • We regret to inform you that individuals under the influence of alcohol or other intoxicants will not be accommodated by Estetica Beauty Clinic staff.

Minors:

    • Children under the age of 12 must be accompanied by an adult.

    • Treatments for minors (under 18 years of age) require parental or legal guardian consent.

Responsibility for Children:

    • Clients with young children are responsible for supervising them.

    • Any material damage caused by a child on the premises of Estetica Beauty Clinic is the responsibility of the parent or guardian.

Privacy Policy:

    • Estetica Beauty Clinic values client privacy and adheres to data protection regulations.

Intellectual Property:

    • All intellectual property associated with our services belongs solely to Estetica Beauty Clinic.

Reminder Policy:

    • Estetica Beauty Clinic provides text reminders to clients as a courtesy, but please note that it is not obligatory for the clinic to do so.

Cancellation and No-Show Policy:

    • Clients failing to notify us of appointment cancellations or rescheduling and not showing up at their scheduled time are obligated to cover the full cost of the treatment.

    • Cancellation of treatment within 24 hours or less before the scheduled time requires payment of 50% of the treatment cost.

    • Clients who haven’t rescheduled and haven’t appeared for the scheduled treatment must pay a deposit of 50% for the next scheduled treatment.

    • Clients who have booked two or more treatments simultaneously and then cancel one upon arrival are obliged to cover the full cost of that treatment.

Deposit Refund:

    • Clients may request a deposit refund up to 48 hours before the scheduled treatment without providing a reason.

    • Deposits are non-refundable within 24 hours or less before the scheduled treatment.

    • A client who has booked two or more treatments (lasting an hour or longer) simultaneously is required to pay a deposit of 50% of the value of each treatment.

Refund and Voucher Policy:

    • Products purchased at our salon can be returned within 14 days. We accept only items in their original condition, unused, unopened, and in the original packaging.

    • Vouchers are valid for 12 months from the date of purchase. They are not refundable or exchangeable for cash.

Complaints:

    • Please submit any complaints in person or in writing within two weeks after the treatment has been performed.

Quality of Products and Services:

    • Estetica Beauty Clinic is dedicated to delivering top-quality services and utilising premium products. Our team consistently undergoes training to remain updated on the latest techniques and industry standards.

Changes to the Terms and Conditions:

    • Estetica Beauty Clinic retains the right to modify these terms and conditions. Clients will be notified of any changes through official communication channels.

Acceptance of the Terms and Conditions:

    • By scheduling an appointment, availing yourself of our services, or engaging in any form of collaboration with Estetica Beauty Clinic, you implicitly consent to and acknowledge the aforementioned terms and conditions. It is the client’s responsibility to thoroughly read and comprehend these terms prior to utilizing our services. Thank you.